Phone Us 1-300-798-908

FAQ

Where do you deliver?

We deliver all over Australia and New Zealand Your order will normally be despatched within 24 hours of placement (except in extreme heat - see below). You will receive an email advising your order been despatched, and you will receive a tracking email from our external couriers, to let you know where your order is in transit. 

Delivery is normally 2-3 days to metropolitan areas. Regional and Perth can take between 4-7 days. New Zealand takes 5-6 days and longer for regional areas.

(During our hot Australian summer when extremely hot weather is forecast your delivery may take longer as we do not despatch on days of 40 degrees and above) however this doesn't occur regularly.

How big are the meals?

Each meal is a generous 350gm single serving size and has less than 420 calories, less than 40g carbohydrate and minimal or no added sugars and they are delicious on their own.

If you'd like to add a side our dietitian suggests adding a cup of green salad with a drizzle of olive oil, steamed greens, or half a cup of basmati rice as an accompaniment.

How do I place my order?

Place your order online here 

Phone: 1300 798908 and have credit card handy

Email: info@diabetesmealsonline.com.au

How do I heat my meals?

Simply snip the corner of the pouch off to let out the steam and put the pouch in a microwaveable bowl for 2-4 minutes. Let cool for 2 minutes and enjoy! (You can also heat your meal on the stovetop if you prefer. 

Do I have to be home to accept delivery?

Not at all, we'll simply leave them in a safe place at your door. If you're in an apartment with limited access and don't have a doorman to accept delivery you will receive a card in your mail box to let you know where to pick up your order.

About our meals.

Our meals are made from the finest Australian farm fresh produce and are cooked and packaged in long-life, easy to store, easy to heat pouches, sealing in taste, texture, quality,  aroma and nutrition. This innovative process is called retort packaging and you may have seen them on supermarket shelves in the soup and baby food aisles. Retort packaging is an innovative form of meal packaging that uses heat and pressure to cook food in a strong sealed package. Similar to pressure cooking this process kills all commonly occurring microorganisms preventing it from spoiling, and allowing it to be kept safely in the pantry (not fridge). 

 Diabetes Meals Online and The Diabetes Kitchen are proudly Australian owned and operated.

Have a question? Email us for a fast reply.

 

Our Blog

  • We've moved to a larger facility to give you even better service.

    It's been an exciting and hectic week for us at Diabetes Meals Online and we're thrilled with our new, much larger home which means our customer service is now second to none! We can now despatch your orders faster (often... read more

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